CV:

Michael Tint, B.Eng, M.Sc Location: Reading | Postal Code: RG30 | Phone: 07412 | Email: Clean Driving License | British Citizen

PROFILE

Experienced Infrastructure Support Engineer with over eight years of experience across diverse sectors. A strong track record in problem-solving, enhancing customer satisfaction, driving operational efficiency, and continually advancing infrastructure.

TECHNICAL SKILLS & EXPERTISE

• Operating Systems: Linux (Red Hat Enterprise, CentOS, Debian, Ubuntu), Solaris, Microsoft Windows Server, Windows 10, macOS.
• Scripting & Programming: Bash, Zsh, Csh, AWK, SED, Python, Perl.
• Security & EPP: SIEM tools, IDS/IPS, McAfee, Sophos, Symantec EPP.
• Cloud/Private Cloud: OpenStack, Digital Ocean, Amazon AWS, Microsoft Azure.
• DevOps/Automation: Gitlab, GitHub, Subversion, CVS, Puppet.
• Applications/SaaS: MS Teams, Jira, Confluence, O365, G-Suite, Slack, and more.
• Virtualization/Containerization: Docker, Kubernetes, VMware ESXi/vSphere, KVM.
• Wireless: Ubiquiti, Meraki, Cisco, Aruba/HPE, TP-Link.
• Networking: Juniper, HP ProCurve/Comware, Allied Telesis, Cisco, Meraki.
• Firewall: Cisco, Juniper, Fortinet, PaloAlto, Meraki.
• Monitoring: Solarwinds, SNMPc, PRTG, Nagios, Zabbix, and more.
• Servers: Sun, HP, Dell, Supermicro.
• Services: DNS, DHCP, RADIUS, LDAP/AD (SSSD), CA, Nginx, Apache, IIS.
• Storage & Backup: DELL, EMC, Sun/Oracle, Amanda, NetBackup, Veeam.
• Methodology: Change Management (ADKAR Model), ITIL (Incident Management, Problem Management).

SOFT SKILLS

• Stakeholder engagement up to C-Level.
• Strong verbal and written communication.
• Results-oriented with excellent time-management.
• Project management, team leadership, and training.
• Exceptional problem-solving and analytical skills.

EDUCATION & CERTIFICATIONS

• Sheffield Hallam University: CCNA & Diploma in Networking.
• Aberdeen University: B.Eng. in Engineering.
• Heriot-Watt University: M.Sc. in Digital Systems Design.
• ITIL v.4 Foundation IT Service Management Cert No: GR671032031MT.

EMPLOYMENT HISTORY

System Administrator, N/A, 2022-Present

• Provide BAU support and develop Systems and Services for OMS and EMS.
• Expertise in RHEL, Citrix, Cisco, Puppet, Jenkins, and CyberArk.
• Administer SaaS services on RHEL.
• CyberArk & AD Administration and integration.
• LDAP Integration using SSSD.
• Diagnose and resolve issues across multiple areas.
• Configuration of network devices/services (ASA, Proxy).
• Maintain Citrix Cloud environment (VDA).
• Utilize ticketing, monitoring, and reporting systems.
• Monitor system performance and plan for upgrades.
• Mentor team members and educate users.

LINUX ENGINEER, STFC, 2020-2022

• Support and develop OpenStack environment (Centos 7).
• Regularly review and update software and services.
• Use Git for configuration management.
• Day-to-day development and support.
• Train cloud users.

CLOUD & LINUX OPS ENGINEER, LEVELISE, 2020

• Monitor and maintain AWS instances.
• Manage security for desktops, servers, and networks.
• Work closely with DevOps and HW/SW engineers.
• Monitor cloud infrastructure and logs.
• Implement and comply with Cyber Security Essentials standards.
• Manage InTune for secure endpoints.

SENIOR LINUX ENGINEER, L3 TECHNOLOGIES, 2019

• Install and set up Centos Servers running Elastic Stack.
• Configure VPN and COT for Security and Detection Systems.
• Interact with internal groups and project teams.
• Upgrade and maintain local nodes at airports.
• Work with developers to ensure server and service migration.
• Utilize Veeam for backup.

SUPPORT ENGINEER, XPS PENSION, 2019

• Provide 3rd line support for IT estate running on VMWARE.
• Administer Linux and Windows servers.
• Handle incident, change, and problem management.
• Support network infrastructure and services.

SYSTEMS ADMIN, PLAYTECH, 2019

• Migrate servers and systems from in-house to data center.
• Upgrade VMWARE to 6.7.
• Collaborate with developers to ensure service functionality.

IT OPS LEAD, CLEARMATICS, 2018-2019

• Improve internal infrastructure, WIFI, LAN, and security.
• Implement various projects including Office 365 Migration, ITSM Service Desk, and Cyber Security Essentials.
• Manage stakeholder relationships and third-party providers.

TECHNICAL OPS ENGINEER, BRITISH RED CROSS, 2018

• Upgrade and enhance network and services.
• Implement changes to improve stability.
• Migrate services to new MS Windows 2018.
• Collaborate with stakeholders and third-party services.

SENIOR SIEM SUPPORT ENGINEER, RSA, 2017-2018

• Support RSA Netwitness Suite.
• Resolve complex systems-level customer issues.
• Utilize Puppet, Chef, RabbitMQ, MCollective.
• Work on AWS/Azure/DELL Servers.

TECHNICAL ACCOUNT MANAGER, HP ENTERPRISE, 2017

• Deliver proactive value-added services.
• Manage change control and incident resolution.
• Conduct customer site visits.
• Provide account management plans and progress reports.

LEAD TECH SUPPORT ENGINEER, DATANET.CO.UK, 2016-2017

• Infrastructure management and support.
• IT change management and incident resolution.
• Collaborate with third-party providers.
• Maintain network, security, and data compliance.

NETWORK ANALYST, RICARDO-AEA, 2015-2016

• Upgrade wired and wireless networks and firewalls.
• Work with HPE ProCurve, Juniper, and FortiGate.
• Network services on Windows Server and Linux.
• Virtual environment on VMWARE.

INFRASTRUCTURE ENGINEER, GOLDSMITHS UNIVERSITY, 2010-2015

• Support, maintain, and secure IT infrastructure.
• Work with HPE ProCurve, Juniper, Palo Alto.
• Manage virtual environment on VMWARE.
• Deploy and upgrade various services.

OTHER IT-RELATED WORK EXPERIENCE

• Build Engineer at Arts Alliance Media.
• Support Engineer at Move Networks (Ceased Trading).
• Managed Services Engineer at The Logic Group.
• 24/7 Support Engineer at Netstore.

EDUCATION

• PgDIP: Networking from Sheffield Hallam University.
• B.ENG (HONS): Engineering from Aberdeen University.
• M.SC: Digital Systems from Heriot-Watt University.